Comments on: Verizon Wireless Customer Service Fail http://www.krisroadruck.com/rants/verizon-wireless-customer-support-fail/ I Can Rank For Anything. Sun, 14 Oct 2012 01:29:45 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Ryan Miklausich http://www.krisroadruck.com/rants/verizon-wireless-customer-support-fail/#comment-3633 Ryan Miklausich Sun, 14 Oct 2012 01:29:45 +0000 http://www.krisroadruck.com/?p=296#comment-3633 Im actually on with verizon right now. I’ve been on hold for the past hour!!!
If this goes on much longer im going to fucking shoot my phone. Im tired of hearing “all representatives are currently assisting other customers at this time. (at this point im thinking “did noone teach you english?”) Please continue to hold. We appreciate your patience.”.
Hey someone piked up, unfortunately they said “Thank you for calling verizon wireless. Please hold.”. I THOUGHT THATS WHAT THE DAMN MACHINE WAS SAYING!
FUCK VERIZON! OH AND BY THE WAY, IF YOU LOOK AT THE MAP OF THEIR COVERAGE THERES A LITTLE TINY SPOT IN HENRY COUNTY, GEORGIA WHERE THERE IS NO SERVICE. I SWEAR THATS MY FUCKIN HOUSE. I CAN HONESTLY SAY THAT I WISH SOME TERRORIST WOUKD TAKE DOWN VERIZON WIRELESS. AS LONG AS NOONE WAS HURT, HED BE A FUCKING NARIONAL HERO!

I am going to say it on more time.
FUCK VERIZON WIRELESS!!!!!!!

]]> By: Corey http://www.krisroadruck.com/rants/verizon-wireless-customer-support-fail/#comment-2941 Corey Sun, 05 Aug 2012 02:32:44 +0000 http://www.krisroadruck.com/?p=296#comment-2941 You asked Kris…..How about getting “overage charges” when the phone hadn’t worked for 8 weeks? Yep, God honest truth. The replacement phone they sent out had the screen turn black in less then 14 days. I was beyond pissed when they refused to replace it. Having 3 months left on my account I elected to ride out the contract rather than pay the $300 early termination fee.

I got an account over at Sprint (this was before number porting) and left a message with my new number on my voicemail telling callers to call me at my new number.

The next month I have $80 in overages. I call Verizon to explain there must be a mistake because I was not using the phone. The rep told me that with “prorated charges falling in between the lunar eclipse and the theory of relativity I should get out my rocket science calculator and she could show me how they charges were correct.” Frustrated I gave up.

The next month I had “overages” AGAIN!! I was pissed green at this point. I called them AGAIN to dispute it. They gave me the same shit. I argued and argued with them and was really surprised when they actually called my number when I told them I had left a voicemail about the bullshit they were pulling.

My voicemail went something like this “Hi this is Corey. I have had to get a new number because Verizon fucking sucks. Not only do they have shitty customer service and won’t replace a busted phone they sent as a replacement (which I pay for each month with bullshit insurance), their service reps are fucktards and now I have caught them trying to steal from me saying there are charges on an account for which there is not a working phone.”

The agent hung up the phone. I never paid the bill. It took 10 years for the unpaid balance for early termination fees and those overages to be removed from my credit report.

Nice to see my rep is now the regional Vice President in your area. FUCK YOU VERIZON!!

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